Privacy Policy

The Personal Information we may request includes, but is not limited to, the following:

a) Information you provide when filling out forms on our account registration pages, as well as any additional data submitted through the Website or via email (e.g., full name, date of birth, email address, phone number);

b) Correspondence with us through the Website, email, web chat, or other communication methods;

c) Player Account transaction history, whether conducted through the Website or other communication channels;

d) Login data for the Website, including traffic data, GeoIP location data, browser/device information, weblogs, activity logs, and other traffic-related data captured by our system;

e) Documents and verification materials that we reasonably request to confirm your account, process deposits or withdrawals, and conduct anti-fraud checks, as required by applicable laws or at our discretion. This may include passport scans, payment receipts, bank statements, etc.;

f) Participation in surveys or other customer feedback initiatives we may conduct occasionally.

We process the Personal Information collected from you to deliver our services. Specifically, your data is used for the following purposes:

a) To process your bets and transactions, including those made via credit card or online payment systems;

b) To provide you with gaming and other services requested through our Website;

c) To offer customer support, including assistance with account setup and management;

d) To perform necessary verification checks and identification procedures;

e) To send information regarding promotional offers and related communications from our Company and selected business partners, associates, and affiliates (only if you have expressly consented to receive such marketing materials);

f) To comply with legal obligations, including anti-money laundering (AML) and combating the financing of terrorism (CFT) laws;

g) To monitor and investigate transactions to detect fraud, terms abuse, money laundering, or other illegal or improper gaming activities;

h) To analyze customer behavior through market research (participation in surveys is voluntary and you may opt out at any time);

i) To perform research and statistical analysis of aggregated data.

Unless you have opted out of receiving marketing communications, we may use your Personal Information, including your email address and phone number, to send you promotional materials related to our products, services, and promotions. This may also include information from our business partners, such as casino game providers.

Furthermore, by accepting any contest prizes or winnings, you grant us permission to use your name and/or nickname for advertising and promotional purposes without additional compensation, unless prohibited by law.

We will not collect any Personal Information about you without your knowledge. However, certain data may be automatically collected as you use our services and interact with us.

We may also lawfully obtain certain Personal Information from online service providers, such as fraud prevention companies. Additionally, we may engage third-party providers for technical support, transaction processing, and content sourcing.

Please be aware that we may have access to information you provide to these vendors, service providers, and third-party e-commerce platforms. We will handle any Personal Information obtained in accordance with this Privacy Policy, ensuring that it is disclosed to third parties only as specified herein. We will also take steps to ensure that our agreements with third-party providers safeguard your private information.

We may share your information with entities within our group of companies, as well as with our business partners. This includes our parent companies, their parent companies, and all subsidiaries, as well as other companies with whom we conduct business and have relevant agreements. Data processing may be carried out by us or another entity in our corporate group, which may involve the use of third-party service providers.

Employees of the Company, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other designated personnel, may access your Personal Information as part of their duties and to assist you.

Our employees who handle or have access to players' personal information have signed confidentiality agreements to maintain the privacy of your information, in accordance with applicable gaming, data protection, and privacy regulations.

It may be necessary for us or our service providers to transfer your personal data to countries outside the European Union (EU), European Free Trade Association (EFTA), or European Economic Area (EEA) to provide our services or engage with service providers. However, in compliance with the General Data Protection Regulation (GDPR), we are committed to ensuring the protection of your personal data during such transfers.

To ensure a high level of protection during transfers to third countries, we implement appropriate safeguards, such as the European Commission’s standard contractual clauses for data protection. We also take all necessary precautions to treat your data securely, in line with this Privacy Policy and applicable data protection laws.

By using our services and accessing our website, you consent to the potential transfer of your personal data to third countries, along with the associated safeguards. If you have any concerns about these transfers, please do not hesitate to contact us.

We do not sell or rent your personal data to third parties.

However, we may disclose your personal information when required by law, regulation, or legal subpoena, or in response to a legal warrant. We may also disclose your personal information to regulatory or law enforcement agencies if deemed necessary to protect the legitimate interests of the Company, its customers, or third parties.

Your personal data may be disclosed to third parties in the following circumstances:

a) When required by law;

b) When the Website needs to share data with payment processors to facilitate transactions in accordance with their privacy policies (e.g., most credit card transactions are processed by Paysafe, whose privacy policy applies to such transactions);

c) To fulfill our legal and regulatory obligations to licensing and regulatory authorities, as well as other authorities as required by law in various jurisdictions;

d) When we believe disclosure is necessary to protect the safety of the Company, the player, or others, or to respond to a government request;

e) If our marketing service providers require the data to perform their tasks;

f) With any other third party with the player’s prior consent.

We use third-party data processors to handle certain personal data on our behalf, such as hosting, website operation, marketing, analytics, and email communications. We ensure that the transfer of Personal Data to such processors complies with applicable Data Protection laws, and that the same obligations are placed on them as are placed on us in the Services Agreement.

Our websites may also feature social media tools (e.g., "share" or "like" buttons) provided by third-party platforms like Facebook. Any data collected via these tools is subject to the privacy policy of the respective social media platform. Additionally, if we acquire new businesses or undergo structural changes, customer data may be transferred as part of the transaction. We will inform players by email prior to any such transfer.

We retain your personal data as long as required by law. After the closure of your account, your data will only be used as necessary by competent authorities for financial, fiscal, fraud, money laundering, or illegal activity investigations.

We may also retain anonymized versions of your data for purposes such as improving content and marketing communications, where no automated decision-making is involved.

Due to anti-money laundering regulations in licensed jurisdictions within the EU, we are required to retain players' personal data submitted during registration and any related data for at least five years from the last transaction or account closure. Therefore, requests for data deletion before this period expires cannot be honored.

We recognize the importance of protecting your Personal Information and comply with legal requirements for data protection.

We implement security measures to safeguard your data in line with best practices and applicable regulations.

Access to Player Accounts is restricted to authorized users through a unique ID and password. For added protection, two-factor authentication (2FA) can be enabled. You are responsible for maintaining the confidentiality of your login credentials and ensuring they are not accessed by unauthorized individuals.

Under data protection law, you have certain rights regarding your personal data, which can be exercised under specific circumstances. These rights include the following:

Request access to your personal data: You can request a free copy of the personal data we hold about you;

Request correction of your personal data: If any of your data is incorrect or incomplete, you have the right to request its correction. We may require evidence to support your request, and it may be denied due to legal obligations;

Request erasure of your personal data: You may request the deletion of your data where we no longer have a legal basis to process it. This right is not absolute, and we may refuse the request where we are obligated by law to retain the data or need it for legal defense;

Object to data processing: If you believe that our processing of your data infringes on your rights, you may object to our processing or request the restriction of processing in certain circumstances;

Data portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another provider;

Withdraw consent: You can withdraw your consent to marketing communications at any time by contacting us via email or updating your preferences on the Website.

Please note that exercising certain rights may limit your ability to use our services, depending on the situation.

You may contact us to:

a) Confirm the accuracy of the personal information we have collected about you; b) Enquire about our use of your personal information; c) Prohibit future use of your data for direct marketing purposes; d) Update or rectify any information that you have provided us (in such cases, you shall provide any evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false information about you, and it is your responsibility to ensure that we are always updated with your correct data.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this privacy policy. If you have any questions about this privacy policy, please contact the DPO at dpo@hollycorngaming.com.

In addition, as per Article 77 of the GDPR, you have the right to lodge a complaint related to your data processing with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of an alleged infringement.

Advertising cookies allow us to gauge the effectiveness of our content marketing. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as your name or email) with affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

Due to the technical structure of the casino Website, the cookies we store can be divided into three main groups:

1. Cookies stored by a back-end application
2. Cookies stored by a front-end application
3. Third-party cookies

In addition to the above, we use several third-party service providers who also set cookies on this Website to deliver the services they provide us. These services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website, and the effectiveness of our marketing campaigns.

Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all cookies or delete cookies that have already been set by modifying your browser settings. However, we recommend that you do not block or delete your cookies as this may restrict your use of our Website.

You can manage cookie usage through your browser settings. The help function in your preferred browser should provide you with the correct information.

You can read more about cookies on the website https://www.aboutcookies.org/.

Some browsers provide helpful cookie guides:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies
• Firefox: http://support.mozilla.org/en-US/kb/Cookies
• Internet Explorer: http://support.microsoft.com/kb/278835
• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This policy can be found here