Responsible Gambling
GENERAL
Online gambling should always be approached as a form of entertainment. However, there is a risk that some individuals may lose control over their gambling activities. It is crucial to understand that gambling should never be regarded as a way to earn income or recover from financial difficulties. It is highly recommended to track both the time and money spent while engaging in online gambling. If you find yourself spending more than you can afford or if gambling is starting to disrupt your daily life, we strongly encourage you to consider several measures to regain control. These measures include setting personal limits on your gambling activities, opting for self-exclusion, and seeking help from trusted independent organizations.
To help you gamble responsibly, we offer a feature that allows you to set personal limits on your gaming activities. You can set limits on deposits, losses, wagers, and total spending for both individual games and your account as a whole.
These limits can be adjusted at any time. A reduction in the limit will take effect immediately, while an increase will only be possible after email confirmation and the expiration of the current limit to prevent impulsive decisions.
Deposit Limit: Set a daily, weekly, or monthly limit on how much you can deposit into your account.
Loss Limit: Set a daily, weekly, or monthly limit on the amount you can lose. Note that the loss is based on your initial deposit, not on any winnings. For example, if you deposit €50, set a loss limit of €10, and later win €1,000, you can still lose more than €10 from the €1,000 balance since the limit is based on your initial deposit, not the winnings.
Wager Limit: Set a limit on the total amount wagered in a day, week, or month.
Cooling-Off Limit: You can activate a Cooling-Off Period for a defined duration, during which you will not be able to make deposits or participate in promotions. However, you may withdraw any remaining funds during this time. The cooling-off period takes effect immediately, and your account will be automatically reactivated once it expires.
Self-Exclusion Limit: You can choose to exclude yourself from the website for a specified period. During this time, your account will be disabled, and you will not receive any promotional offers. You will not be able to deposit or withdraw funds during this period. Once the exclusion period ends, your account will automatically be reactivated.
Session Limit: Set a limit on the amount of time you wish to spend gambling. This restriction takes effect immediately, and you will be automatically logged out once the limit is reached. You can set the session limit between 6 and 1,000,000 minutes.
Alternatively, you may contact our support team to request a self-exclusion from the website for either a fixed or indefinite period. Upon doing so, we will take steps to block your account access and ensure that you will not receive any promotional materials. While self-excluded, you will not be able to log into your account or withdraw any remaining balance. If you wish to withdraw your remaining funds, please contact our support team, and we will provide assistance. Please note that self-exclusion does not exempt you from completing any verification procedures required by the casino to process withdrawals. Your remaining balance will be paid in accordance with our casino's limits.
If you feel that you need additional support, you may contact any of the following organizations for guidance and assistance:
- Gamblers Anonymous
- GamCare
- Gambling Therapy
We only accept players who are at least 18 years of age and take all necessary steps to prevent minors from accessing the website. The casino reserves the right to request proof of identity, and if it is determined that a player is under the legal age, access to the site will be immediately denied.
However, we recognize that the accessibility of the internet may enable minors to register and play at online casinos. For this reason, we strongly advise parents to take proactive steps to prevent children from accessing gaming sites. There are various software solutions available to assist with this, including:
- CyberPatrol
- GamBlock®
- Solid Oak Software
- Net Nanny